Due to the fiscalization of all cash registers in Germany and Austria, the setup process for your cash register differs depending on whether your store location is in Germany, Austria, or a country without fiscalization. This article explicitly covers the setup of a store location in Austria. If this doesn't apply to you, please go to one of the following articles:

If you want to sell mobile at a trade fair, we've put together some tips and recommendations for you here:

If you operate a store location in Austria, your sales must be recorded and signed in accordance with the Registrierkassensicherheitsverordnung (Cash Register Security Ordinance). Pickware POS uses the Cloud-SEE (signature creation unit) for this purpose. To transmit your data to FinanzOnline, you need access to the Registrierkassen-Webservice (cash register web service). You can apply for this in a few steps:

Next, you need to complete the configuration in your Pickware Account. To do this, log in to your Pickware Account and navigate to Shop → POS → RKSV (AT). Click Start setup in the notification message and enter the required information.

Please make sure your data is correct, as making changes afterwards may incur costs.

Afterwards, you can start with the app setup.

When you open the Pickware POS App for the first time, you can either start the configuration via Start setup or start the demo mode. This configures your device so that you're automatically connected to our demo shop, where you can test all functions for as long as you like. To connect your device to your actual shop, tap Start setup. The setup wizard will guide you through all the necessary steps.

To use the app, you need a Pickware Account. If you've so far only used a Pickware Account from the Shopware 5 world and want to keep using it, you first need to initiate the migration process through account management. You can find more information about this here.

Once you've logged in with your Pickware Account, you need to connect the app to your shop. Through the link with your Pickware Account, your shop should already appear in the list and just needs to be selected. Then click Next and, in the following window, Log in to shop.

In the next step, you set the device name. This is used to identify your iOS device in the device management within your Pickware Account. You can change the name at any time later in the app menu under Settings → Change device name.

Next, you need the login details for your Shopware 6 administration.

Afterwards, it's checked whether you still have enough free licenses and whether the Pickware POS version is sufficient for the app version.

In the next step, you can select the store location for which you want to register your cash register and iOS device. Select an existing store location or, if you haven't created one yet, click New store location. Here, you need to assign a name and select the country. As soon as you create a store location in Austria, it's reported to fiskaly and you'll receive an email to set up your fiskaly account. You can find more information about this further below.

Do you want to use Pickware POS for testing and demonstration purposes even though you're located in Austria? Click here for more information.

Next, you select the Sales Channel. When Pickware POS is installed, a corresponding Sales Channel is already created in your Shopware Admin. However, you can also create your own Sales Channel at this point and specify the shipping method and payment methods to be used. Then click Create store location.

In the next step, you select the cash register you want to link your iPad to. You can choose an existing entry from the list or create a new cash register. A cash register can only ever be connected to one device. So, if the selected cash register is already linked to another device, a corresponding notice will appear, which you need to confirm before the assignment is changed.

Afterwards, you can select the desired warehouse. If you want to change this later, you can do so through the settings in the app menu.

Before you connect your POS stand scanner to your cash drawer or receipt printer, be sure to check the firmware version of your receipt printer. You can find out how to check the firmware of your receipt printer in this article.

In the following windows, you can now connect a receipt or document printer as well as a card reader to your cash register, and assign specific printers or printer trays to different document types. You can access these menus at any time via the settings in the app menu under Printer or Card reader and make adjustments.

You can find a brief guide on setting up your Mollie card payment device here.

The printer or card reader only needs to be on the same network as your iOS device. In addition, the app needs access to your local network. To do this, open the settings on your iOS device, search for the POS App, and enable the Local network option there.

If your printer isn't network-capable or you want to print under Windows, you can use a print server. Should you encounter problems during setup or while using the printer, we've put together here some tips to help you with troubleshooting. If this information doesn't help you, please contact our support team.

Please note that Zettle by PayPal isn't available in Austria. Zettle can only be used in certain countries, including, for example, Germany, but not Austria. For card payments in an Austrian store location, you can instead use a ZVT terminal.

Tap Add card reader and select ZVT device to connect your terminal. The PIN required for setup is the cashier PIN. You'll receive this from your terminal provider.

The Receipts on receipt printer option allows you to additionally print your card payment receipts via the receipt printer. If this option is disabled, the receipts are printed via the card terminal instead.

If you offer card payments in your shop, after configuring the corresponding devices, you should select the payment method to be used in the Sales Channel settings (Payment method for ZVT card terminal).

With that, you've completed the setup of the POS App. To be able to use the app, you now need to log in with your Shopware user. To do this, an app PIN must be set in the administration and the Pickware POS User role must be assigned. If you use your own user roles, make sure that at least the entries Basic permissions and Perform setup are selected in the configuration under General → Permissions → Pickware POS. You can find more about user roles for the POS App here.

Your device can only ever be connected to one shop at a time. If you want to connect it to a different shop, you need to reset the configuration. Demo mode is an exception, meaning you can switch back and forth between your configured shop and demo mode at any time without losing the configuration.

To reset the configuration or switch to demo mode, you first need to log out of the app. To do this, open the menu in the top left and tap this icon:

You'll now return to the user selection window, where you can use the gear icon in the top right to reset the configuration or switch to demo mode.

Before resetting a cash register, remember to perform a cash register closing. A cash register closing can't be performed retroactively. You can find more information on what to do if you forgot to do this here.

As soon as you've created a store location in Austria, you'll automatically receive an email from fiskaly to set up your fiskaly account. With your fiskaly account, you get access to the fiskaly dashboard, where you can view your registered store locations, cash registers, and completed transactions. Click the link in the email to complete your details. Once your cash register has been successfully registered, you'll then receive a corresponding email from fiskaly. If you register additional cash registers later, you'll receive another confirmation email for each cash register.

Once the configuration is complete and the store location has been created, all sales are recorded and certified. The receipts are then provided with a QR code as well as further data.

If you need a zero receipt for a tax audit, you can generate one via the app menu.

If a DEP7 export according to RKSV is required in the event of an audit by the tax office, you can perform this yourself in the fiskaly dashboard.

Tax audits often require a DEP7 export that includes all receipts, including special receipts such as monthly and annual receipts, of your Austrian cash register. This export can be generated directly in the fiskaly dashboard.

Here's how to create the export:

The export is then available for you to download and can be provided to the tax office if needed.

We've summarized how to proceed in case of outages by fiskaly or FinanzOnline in this article.