Before you reset a till or deactivate a store, you should always set the till balance to 0 and perform a till closing.
If a till no longer exists in its original configuration, a subsequent till closing is no longer possible. This can happen especially if:
The store was deactivated without creating a till closing beforehand
The configuration of the POS App was reset
The iPad used was reset or replaced with another device
The till was reassigned to a different store or a different device
In these situations, a new fiskaly client ID is technically generated, which means the open transaction history from the previous configuration can no longer be summarized in a regular till closing. A device change or reassignment of the till also does not result in a subsequent closing.
What can you do?
Your open transactions are not lost. They have already been fully signed in the TSE and remain stored there in an audit-proof manner. The transaction data can be retrieved for tax documentation purposes via the fiskaly Dashboard.
To do this, go via the DSFINV-K Export and additionally the sign-DE-V2 Export, which contains the transaction data.
So export the transaction data from the TSE and pass the data on to your tax advisor. They must document the missing till closing accordingly and take the transactions into account based on the exports.