Due to the fiscalization of all cash registers in Germany and Austria, the setup process for your cash register differs depending on whether your branch is located in Germany, Austria, or a country without fiscalization.

This article specifically covers setting up a branch in Austria. If this doesn't apply to you, please go to one of the following articles:
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​ How do I set up the POS App for Germany?
​ How do I set up the POS App for countries without fiscalization?
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If you want to sell on the go at a trade fair, we've compiled some tips and recommendations for you here:
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​ How do I set up Pickware POS for trade fairs and pop-up stores?

To use the POS system, we recommend using an iPad, but you can also use an iPod or an iPhone. You can find out more about our recommended POS hardware here. You can easily download the POS system's POS App from the App Store.

If you operate a branch in Austria, your sales must be recorded and signed in accordance with the Registrierkassensicherheitsverordnung (RKSV, Cash Register Security Ordinance). Pickware POS uses the Cloud SEE (signature creation unit) for this purpose. To transmit your data to FinanzOnline, you need access to the cash register web service. You can apply for this in just a few steps:

Next, you need to complete the configuration in your Pickware Account. To do this, log in to your Pickware Account and navigate to Shop → POS → RKSV (AT). Click Start setup in the notification message and enter the required information.

Please make sure your data is correct, as making changes afterward may incur costs.

Afterward, you can begin the app setup.

When you open the Pickware POS App for the first time, you can either start the configuration via Start setup or start demo mode. Demo mode configures your device to automatically connect to our Shopware 6 demo store, where you can test all features for as long as you like. Please note that not all features available in POS for Shopware 6 are also available for Shopify.

To connect your device to your actual shop, tap Start setup. The setup wizard will guide you through all the necessary steps.

To use the app, you need to log in with your Pickware Account.

Next, your iOS device is registered to your account. If connecting the new iOS device would exceed the number of cash registers you've purchased, you'll receive a corresponding message and will need to either delete an existing device or increase the number of cash registers to continue. Devices and cash registers can be managed in your Pickware Account.

In the next step, you can select the branch for which you want to register your cash register or iOS device. If available, select an existing branch from the list, or create a new one. Here, you need to enter a name and select the country. As soon as you create a branch in Austria, it will be reported to fiskaly and you'll receive an email to set up your fiskaly account.

Do you want to use Pickware POS for testing and demonstration purposes even though you're located in Germany or Austria? Click here for more information.

In the next window, select the desired Sales Channel. If you haven't created a Sales Channel yet, you can also create a new one here. You can also select the shipping and payment methods to be used.

In the next step, select the cash register you want to link with your iOS device. You can select an existing entry from the list or create a new cash register. A cash register can only ever be connected to one device. If the selected cash register is already linked to another device, the previous link will be removed and the previous cash register can no longer be used. We therefore recommend overwriting an existing link only in exceptional cases.

Next, you can select the desired warehouse. If you want to change this later, you can do so via the settings in the app menu.

In the following windows, you can connect a receipt or document printer, as well as a card reader, to your cash register. Please note that Zettle by PayPal is not available in Austria. Zettle can only be used in certain countries, including Germany, for example, but not Austria. For card payments in an Austrian branch, you can instead use a ZVT terminal. You can find all the details on hardware setup in this article. If you don't have suitable hardware yet, you can skip these steps for now and come back to them later via the Settings entry in the app menu. You can purchase our recommended hardware in our shop.

After the app setup, you can log in with your Pickware credentials and try out, for example, the sales features.

As soon as you create a branch in Austria, it will be reported to fiskaly and you'll receive an email to set up your fiskaly account. With your account, you can log in to the fiskaly dashboard to view your registered branches, cash registers, and completed transactions.

Once the configuration is complete and the branch has been created, all sales are recorded and certified. The receipts are then each provided with a QR code and other data.

If you need a zero receipt for a tax audit, you can have one created via the app menu.

If a DEP7 export according to RKSV is required in the event of an audit by the tax office, you can carry this out yourself in the fiskaly dashboard.

Tax audits often require a DEP7 export, which includes all receipts, including special receipts such as monthly and annual receipts from your Austrian cash register. This export can be generated directly in the fiskaly dashboard.

Here's how to create the export:

The export will then be available for download and can be forwarded to the tax office if needed.

We've summarized how to proceed in the event of an outage on the part of fiskaly or FinanzOnline in this article.

When you start the app for the first time, you can choose between setup and demo mode on the start screen. Demo mode connects your device to our demo store, where you can test the app's features as much as you like.

A device can only ever be connected to one shop, with the demo store being an exception. To switch between demo mode and your regular shop, open the app menu at the top left and log out. On the login screen, you can now start demo mode via the gear icon at the top right.

Before resetting a cash register, remember to perform a cash register closing. A subsequent cash register closing is not possible. You can find more information on what to do if you forgot to do this here.