Click & Collect orders can either be placed by your customers in the online shop or created by you at the POS. In both cases, a customer account is required. You can find all the steps for setting up Click & Collect here.
Creating a Click & Collect order in the online shop
The order can generally be created like a regular order. When completing the order, the corresponding shipping or payment method for Click & Collect must be selected.
Creating a Click & Collect order at the POS
Click & Collect orders also start at the POS as a regular sales process. When completing the order, select Delivery as the shipping method and then select the Click & Collect shipping method from the list of shipping methods.
The order can either function as a reservation – in this case, select the Click & Collect payment method – or be paid for in advance, in which case all regular payment methods are available to you at the POS.
Preparing Click & Collect orders
In the Shopware Admin
Click & Collect orders that were created via the online shop or directly at the POS are listed in the order overview in your administration like all other orders. For example, you can filter the list of all orders by the Click & Collect shipping method to directly see all corresponding orders at once.
You can pick your Click & Collect orders as usual, with the only difference being that you don't create a shipping label and don't ship them.
In the WMS App
With Pickware WMS, Click & Collect orders can already be picked before pickup like regular orders. To make it easier to identify Click & Collect orders as such, you can, for example, create a separate pick profile.
Completing paid Click & Collect orders
You can view orders that have already been picked in the WMS App under the Ready to ship tab. When the customer picks up the order, the invoice must be scanned so that the process is recorded as completed. This option is suitable, for example, if the order has already been paid for.
Completing Click & Collect orders at the POS
All orders for pickup can also be accessed within the POS App via the Orders for pickup entry in the app menu. This includes those orders that are not in the Completed order status.
You can already see the payment status Open or Completed for each order in the list. If payment is still outstanding, you're taken directly to the payment view and can complete the order like a regular sale. If the order has already been paid for, you only need to confirm the pickup.
Click & Collect orders in the DATEV export
For Click & Collect orders, the following applies in DATEV: The origin determines the export. The order is assigned to the sales channel in which it was created, regardless of pickup location or payment method.
Specifically, this means:
Created at the POS: If the order is created directly at the POS (e.g., for later pickup), all associated data appears in the POS export.
Created in the online shop: If the order is placed online and only picked up in the store/warehouse, the data flows into the online shop export.