The sale is the standard process at the POS. As soon as a sale is completed, the stock is subsequently always adjusted in real time in the selected warehouse. Below, we guide you through the entire process.

Basically, for POS sales you have the option to select an existing customer account or create a new one directly at the POS. You can find out more about this here.

There are three ways to add an item to the cart:

To display more information about an item during a consultation with the customer, or to check the item's availability in your other warehouses, tap the pencil icon next to the item in the cart.

To add an additional line item that isn't linked to an item in your shop and therefore doesn't cause a stock change, tap the menu button in the bottom left of the cart and select Manual line item. A window opens where you can enter a name, quantity, and unit price. You can also choose between the VAT rates available in your shop. The manual item is only added to the cart and recorded on the receipt, but it isn't permanently created in your shop.

To add a note to the entire cart, tap the menu button in the bottom left of the cart and select Add note. A text field opens where you can enter any note you like — for example special customer requests or internal notes about the order.

After saving, the note is printed on the receipt and shown in the Shopware Admin as a customer comment (Customer comment) in the order overview. It also appears on generated pick lists if the order is handled via shipping.

You can edit or delete an existing note at any time before completing the purchase by tapping the note icon in the cart again.

To remove an item from the cart, tap the trash can icon next to the relevant item.

At the POS, you can apply a discount to individual line items as well as to the entire cart. You can also redeem Shopware voucher codes as well as vouchers created with EasyCoupon. You can find detailed information about voucher codes at the POS here.

Tap the pencil icon next to an item in the cart to grant a percentage discount, or alternatively adjust the price directly. The changed price only applies to this purchase and isn't permanently saved in the system. You'll then see it in the cart right next to the original price.

To apply a discount to the entire cart, open the cart menu in the bottom right and tap Cart discount. Here you can enter either a percentage or an absolute amount. The discount is then displayed on the right above the total amount.

To redeem a Shopware promo code, open the cart menu and select Voucher. A window opens where you can enter the code manually. You can redeem as many vouchers as you like per purchase, until the remaining value of the cart reaches €0.

In the product details of your admin, on the Advanced prices tab, you can set tiered prices or a quantity discount for the respective product. Here you can precisely configure when these price rules should take effect. By default, Always valid (Default) is selected.

To complete the sale at the POS, click Pay now at the bottom of the cart. If the customer takes the goods with them right away, you can proceed directly to selecting the payment method.

Alternatively, you can offer your customers the option of having their purchase shipped to them. For this, a customer account must be selected. You can then select the Delivery option at the top and choose from all the shipping methods you've assigned to your Sales Channel. At this point, you can also select the Click & Collect shipping method if your customer wants to pick up the goods at a later time.

The order is then created in your shop, taking into account the selected shipping method, with the order status Open and, if applicable, the payment status Paid. Sales with subsequent shipping can then be picked and shipped like any regular order in your online shop.

If you want to charge shipping costs for this service, you'll need to add a corresponding manual line item for the amount of the shipping costs to the cart.

POS orders – including those that are recorded and stored at the POS and then shipped afterward – can only be returned at the POS. A return via the Admin or the WMS App isn't possible for these orders. Only a return processed at the POS fully processes the transaction and correctly transmits it to DATEV.

You can find out how the return process works at the POS in this article: How do I process a return at the POS?

All payment methods that have been created in the administration and selected for the respective Sales Channel are available to you. You can find help configuring your payment methods for the POS here.

In addition to the usual payment methods (cash and card payment), you can also offer purchase on invoice or payment on pickup.

If your customer wants to purchase the goods on invoice, this is also possible via the POS. Simply select Invoice as the payment method. In this case, you can issue your customer an invoice in addition to the receipt. When paying by invoice, no cash book entry is written yet, since the payment is made separately from the handover of the goods and happens at a later point in time.

To select this payment method, a customer account and the Click & Collect shipping method must be selected. Once the checkout process is completed, an order with the status Open is created in the administration, but no cash book entry is written yet. You can find out more about handling Click & Collect orders in this article.

As soon as the payment process is completed, the receipt is printed. You can then reprint the receipt or generate and print an invoice document for the purchase. You can also send all generated documents to the customer by email. This is also possible without having previously selected a customer, by manually entering the address in this case. However, if you've already selected a customer account beforehand, the corresponding email address will appear automatically.

For a card payment via iZettle, no additional card payment receipt is printed alongside the regular receipt, but the card provider and the masked card number appear on the receipt. If you've installed and set up the Zettle App, you can also print a corresponding payment receipt for each completed payment afterward.

Using Done, you can complete the process and return to the sales screen, where you can start the next checkout. You can then also find all sales and receipts in your Shopware Admin.

In the Orders section of their customer account in the online shop, shop customers can view not only their online purchases but also their POS purchases. A filter lets you narrow down the view: