If "TSE deactivated" or "TSE temporarily unavailable" appears at the cash register, there may be an outage at fiskaly. You can still keep selling. The documents from this period will not have a QR code because they are not signed.
Check for an outage at fiskaly
You can see whether there is currently an outage on the fiskaly status page at status.fiskaly.com. If an outage is listed there, the message at the cash register is accurate.
Keep selling during the outage
You can keep selling as usual during the outage. Manual subsequent recording is not required in Germany. Keep the documents from this period.
The message persists after the outage has ended
If the outage at fiskaly has been resolved and the message still appears, set up the cash register again. This only takes a few minutes. Have the login credentials for your Pickware Account and your Shopware Admin ready.
If there is cash in the cash register, record a withdrawal for the entire cash balance.
Perform a cash register closing. If the closing fails because of the TSE error, that is not a problem.
Log out of the POS App and select Reset configuration via the gear icon in the top right.
Go through the setup again, as described in How do I set up the POS App for Germany? Bluetooth devices will reconnect during this process.
Deposit the previously withdrawn amount back into the cash register.
The branch store has been decommissioned
The same message appears when the branch store has been decommissioned, for example as Der Verkauf konnte nicht signiert werden, da TSE deaktiviert ist. In this case, reactivate the branch store in your Pickware Account under Shop → POS → KassenSichV (DE) with Filiale reaktivieren (Reactivate branch store). Then log out of the POS App, close the app completely, and go through the setup again.
Note: Only decommission branch stores whose cash registers you no longer use. Find out more in Where can I view and manage my fiskaly branch stores?
The shop is not reachable
If your shop is not reachable or only very slow, the cash register cannot log in either. As soon as the shop is reachable again, the cash register works again too.
Tip: If you sell at a trade fair, reset the cash register in good time beforehand or create a new trade fair cash register. This way it is properly registered with fiskaly.