In your Pickware account under Shop → POS → KassenSichV (DE), you'll find an overview of your branch stores and their connected cash registers. By clicking on the branch store name, you can also go directly to the fiskaly Dashboard, where you can view more information.

For Pickware POS in Germany, electronic cash register systems must be reported to the tax office. You can submit this report directly from your Pickware account.

Under Shop → POS → KassenSichV (DE) you'll find a note for each branch store as soon as a report is required – for example, when setting up a new cash register, when changing branch store or cash register data, or when decommissioning.

If a branch store or cash register has been permanently taken out of operation (e.g. because a POS device license was canceled and a cash register/branch store remains deactivated), you must report the decommissioning to the tax office. This report is not made automatically by Pickware. Use the designated reporting channels (e.g. via ELSTER) and, if in doubt, check with your tax advisor what is required in your case.

In the relevant branch store, click the corresponding button to create the report. You'll then see an overview of all relevant data (taxpayer, branch store, cash register) and can review it before submitting. After you submit it, the report is automatically transmitted to the tax office.

You can check the transmission state and the proof of transmission at any time in the same view. If any errors occur, they're also shown there.

You can also decommission or reactivate branch stores here using the corresponding button.

Decommissioning/reactivating in Pickware is a technical (de)activation. If a branch store is no longer operated permanently, also note the information on the decommissioning report above.

If you want to have one or more cash registers of a branch store decommissioned, please contact our support. We'll then carry out the decommissioning manually for you.

If branch stores haven't been used for a longer period, Pickware may temporarily decommission them. If you try to connect your app to a decommissioned branch store, a corresponding error message appears.

If you've already connected your iOS device to a branch store that has since been decommissioned and you try to process sales with it, an error message also appears.

In both cases, you can easily reactivate your branch store under Shop → POS → KassenSichV (DE) by clicking Filiale reaktivieren (Reactivate branch store). Afterwards, you need to log out of the POS App and close the app completely. Then you need to run the app setup again to reconnect to the desired branch store.