Note: Pickware POS for Shopify is being discontinued. For new cash registers, we recommend Shopify POS. Learn more in Shopify POS and Pickware.
Before you reset a cash register or shut down a branch store, always set the cash balance to 0 and perform a cash register closing.
If a cash register no longer exists in its original configuration, a subsequent retroactive cash register closing is no longer possible. This can happen in particular when:
The branch store was shut down without creating a cash register closing beforehand
The configuration of the POS App was reset
The iPad in use was reset or replaced with a different device
The cash register was reassigned to a different branch store or a different device
In these situations, a new fiskaly Client ID is technically generated, which means the open transaction history of the previous configuration can no longer be summarized in a regular cash register closing. Changing the device or reassigning the cash register also does not result in a retroactive closing.
What can I do?
Your open transactions are not lost. They have already been fully signed in the TSE and remain stored there in an audit-proof manner. The transaction data can be retrieved via the fiskaly Dashboard for tax documentation.
To do this, go to the DSFINV-K export and additionally the sign-DE-V2 export, which contains the transaction data.
So export the transaction data from the TSE and pass the data on to your tax advisor. They must document the missing cash register closing accordingly and take the transactions into account based on the exports.