Here you'll find help with known issues related to the cash drawer.
Connection issues between iPad and mPOP
If the connection between your iPad and the mPOP keeps dropping, first check whether the POS App has access to your Bluetooth. To do this, open the app's Settings and look for the POS App. In the Allow Access section, enable the Bluetooth option if it's disabled. If the problem persists, the issue might lie in the configuration of the mPOP. To check this, download the mPOP Utility app on your iPad from the App Store.
Then select your mPOP and click on Setting:
Check here whether the Auto Connection option is switched on, and turn it on if it hasn't been so far. This should resolve the issue.
mPOP cash drawer won't open
If the cash drawer of your mPOP can no longer be opened via the app, please proceed as follows:
Check in the iPad's Bluetooth settings whether the mPOP is still connected to the iPad.
Next, you should install the mPop Utility app. Here you have the option to test the receipt printer as well as open the cash drawer. To do this, select the left tab Installation in the bottom bar. There, under Standard Model, you'll find the options Printer Test for the printer and Cash Drawer Test for the cash drawer. Here you can check whether a connection to your receipt printer and your cash drawer exists. This is necessary in order for the cash drawer to be opened from within the POS App.
Using the mPop Utility app, you can activate the so-called multifunction button of the mPop and use it to open the cash drawer manually.
To do this, select your mPOP in the app under Selected Device. For this, the cash drawer and iPad must be connected to each other via Bluetooth.
In the bottom bar, select the Setting field and open the Memory Switch Settings here
Activate the Cash Drawer Open Switch by setting it to enable and then confirming with apply. Now you can manually open the cash drawer even if there is no Bluetooth connection between the devices.