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What do I do about problems with the cash drawer?

Below you'll find common sources of error when using the cash drawer, along with corresponding solutions.

Connection problems between iPad and cash drawer

If the connection between your iPad and the mPOP keeps dropping, first check whether the POS App has access to your Bluetooth. To do this, open the app's settings and search for the POS App there. In the Allow Access section, enable the Bluetooth option if it's disabled. If the problem persists, the error might lie in the cash drawer's configuration. To check this possibility, download the mPOP Utility app from the App Store onto your iPad.

Then select your cash drawer and click on Setting:

Here, check whether the Auto Connection option is switched on, and turn it on if it hasn't been so far. This should resolve the problem.

Cash drawer won't open

If you can no longer open your cash drawer via the app, please proceed as follows:

  1. Check in the iPad's Bluetooth settings whether the cash drawer is still connected to the iPad.

  2. Next, you should install the mPop Utility app. There you have the option to test the receipt printer as well as open the cash drawer. To do this, select the left tab Installation in the bottom bar. There, under the Standard Model section, you'll find the options Printer Test for the printer and Cash Drawer Test for the cash drawer. Here you can check whether a connection exists to your receipt printer and your cash drawer. This is necessary for the cash drawer to be opened from within the POS App.

  3. Using the mPop Utility app, you can activate the so-called multifunction button of the mPop and use it to open the cash drawer manually.

    1. To do this, select your mPOP in the app under Selected Device. For this, the cash drawer and iPad must be connected to each other via Bluetooth.

    2. In the bottom bar, select the Setting field and open the Memory Switch Settings here

    3. Activate the Cash Drawer Open Switch by setting it to enable and then confirming with apply. Now you can manually open the cash drawer even when there's no Bluetooth connection between the devices.

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