A sale is the standard process at the POS. Once a sale is completed, stock levels are updated in real time in the selected warehouse. Every order can be found in the Pickware Admin under Orders once the sale is completed. The generated documents (receipt, etc.) are also stored there.

In general, you have the option to select an existing customer account for POS sales or create a new one directly at the POS. You can learn more about this here.

There are three ways to add an item to the cart:

To display additional information about the item during a consultation with the customer or to check the item's availability in your other warehouses, tap the pencil icon next to the item in the cart.

To remove an item from the cart, tap the trash can icon next to the relevant item.

To add an additional item that is not linked to a product in your shop and therefore doesn't cause a stock change, tap the menu button at the bottom left of the cart and select Manual item. A window opens where you can enter the name, quantity, and unit price. You can also choose from the VAT rates available in your shop. The manual item is only added to the cart and recorded on the receipt, but is not permanently created in your shop.

To add a note to the entire cart, tap the menu button at the bottom left of the cart and select Add note. A text field opens where you can enter any note — for example special customer requests or internal notes about the order.

After saving, the note is printed on the receipt and displayed in the Pickware Admin as a customer comment in the order overview. It also appears on generated pick lists if the order is fulfilled by shipping.

You can edit or delete an existing note at any time before completing the purchase by tapping the note icon in the cart again.

Tap the pencil icon next to an item in the cart to apply a percentage discount or, alternatively, adjust the price directly. The changed price only applies to this purchase and is not permanently saved in the shop.

In the product details of your admin, under the Advanced prices tab, you can set tiered prices or a volume discount for the respective product. Here you can precisely configure when these price rules should apply. By default, Always valid (Default) is selected.

To complete the sale at the POS, click Pay now at the bottom of the cart.

Now choose whether your customer will take the goods directly or wants a delivery. If you select Delivery, you can then choose from all the shipping methods you've assigned to your Sales Channel.

The order is then created in your shop with the order status Open, taking the selected shipping method into account, and with the payment status Paid if applicable. Sales with subsequent shipping can then be picked and shipped like any normal order in your online shop.

If you want to charge shipping costs for this service, you need to add a corresponding manual item for the amount of the shipping costs to the cart.

Now select a payment method. All payment methods that have been created in the admin and selected for the relevant Sales Channel are available for selection.

Quick buttons and a change calculator are available for cash payments.

For debit or credit card payments with iZettle, follow the instructions on the iPad / iPod.

If your customer wants to purchase the goods on invoice, this is also possible via the POS. Simply select Invoice as the payment method. In this case, you can issue an invoice to your customer in addition to the receipt. When paying by invoice, no cash book entry is created yet, since the payment takes place at a later time, separate from the handover of the goods.

Once the payment process is completed, the receipt is printed. You can then print the receipt again or generate and print an invoice document for the purchase. You can also send all generated documents to the customer by email. This is possible even without having selected a customer beforehand, by entering the address manually in that case. However, if you selected a customer account beforehand, the corresponding email address will appear automatically.

For a card payment via iZettle, no additional card payment receipt is printed besides the regular receipt, but the card provider and the masked card number do appear on the receipt. If you've installed and set up the Zettle App, you can also print a corresponding payment receipt afterward for each payment made.

Use Done to complete the process and return to the sales screen, where you can start the next checkout process.

If you want to print the receipt again after completing the checkout process, you'll find all past sales in the app menu under Sales history, where you can reprint the receipt.