To avoid problems when updating Shopware or your Pickware extensions (e.g. Pickware ERP, ERP Pro, WMS or POS), it is essential to run the compatibility check beforehand and to follow the correct update order. Please read the following notes carefully before you update Shopware or a Pickware extension.
Keep Shopware and Pickware up to date
We recommend that you generally run Shopware as well as your Pickware extensions and apps on the latest version. This ensures compatibility between them, you receive all bug fixes and security updates, and you are prepared for upcoming features.
The further you fall behind the current version, the more complex a later update becomes: for larger version jumps, several intermediate steps are necessary, as described under What do I need to consider when updating to Shopware 6.7?.
Compatibility check
Before every update, first check compatibility with the Shopware version you are using. You can find your current Shopware version at the top left of your Shopware Admin.
Updates for Pickware ERP (Pro), DHL Shipping, GLS Shipping and Deutsche Post Integration
You receive these updates via your Shopware Admin under Extensions → My extensions. In the Shopware Community Store you can see all supported Shopware versions for each extension.
Existing customers of Pickware ERP and ERP Pro: These extensions are no longer listed in the Shopware Community Store. If you open the details of these extensions in your Shopware Admin, the note Erweiterung nicht gefunden therefore appears. However, you can still download updates as a ZIP file via your Shopware account and upload and install them as described above via Extensions → My extensions.
As an existing customer of Pickware ERP or ERP Pro, you can find the changelog for each version in your Shopware account under the licenses of your shop domain (tab Rental licenses), together with the ZIP download. There, the changes are listed under the version numbers of your extension, i.e. as they are displayed to you in your Shopware Admin.
You can also see which changes an update of Pickware ERP contains in the changelog of the extension Pickware ERP, WMS & POS in the Shopware Store. You can find it on the store page in the Resources section under Changelog. All changes to Pickware ERP are listed there as well, but under the version numbers of Pickware ERP, WMS & POS, which differ from those of your extension.
Updates for Pickware WMS and Pickware POS (Shopware Admin)
You receive these updates via your Pickware account under Shop → WMS → Downloads or Shop → POS → Downloads.
There, select the Shopware version of your shop at the top (1). Further down in the Requirements section you will find the compatibility notes (4). Here you can also see which version of Pickware ERP (3) and which minimum version of Shopware (2) you need.
You can find the detailed update guide for WMS and POS here.
Updates for Pickware WMS and Pickware POS (Apps)
You receive these updates via the App Store. Please note that app updates cannot be undone.
Minimum version and known problematic versions of Shopware
Current Pickware versions require at least Shopware 6.6.10.15, and for Shopware 6.7 at least 6.7.2.0. You can find the currently valid minimum version in the Shopware Store on the extension's page.
For older Shopware versions, only older Pickware versions are available:
Shopware 6.5: Pickware ERP 3.25 is the last version
Versions for Shopware 6.5 no longer receive updates. Therefore, keep Shopware up to date.
Shopware 6.7.6.0 and 6.7.6.1
In Shopware versions 6.7.6.0 and 6.7.6.1, a bug in Shopware breaks the translations of extensions. The Shopware Admin then displays only technical keys (snippet keys) instead of the texts. Therefore, do not install these two versions. If you are already affected, update to Shopware 6.7.6.2 or newer.
Before every Shopware update
Before every Shopware update, check in the Shopware Store whether your Pickware extensions are approved for the new Shopware version. Test the update on a staging environment first before you update your live shop. How to license a staging environment is described in Set up a staging license for Pickware.
In which order are the updates performed?
Provided the compatibilities are met, you should generally follow this order for the updates:
1. Shopware
2. Pickware ERP
3. Pickware WMS & POS extension
4. WMS & POS app
If a Pickware update fails in the Shopware Admin, What can I do if a Pickware update fails in the Shopware Admin? will help you.
I installed the wrong update, what can I do?
In principle, it is possible to undo updates of your extensions. To do so, please contact our support. So that we can help you faster, please also follow the notes in this article.
Unfortunately, it is not possible to reset the app version.