You create your own return reasons in the Shopware Admin under Settings → Extensions → Pickware ERP in the Return reasons card. There you also define which reasons from the catalog are available for selection when processing a return. So you manage your return reasons in one place: set up, select, rename and change them.
Create your own return reason
If you can't find a suitable reason in the catalog, you create your own:
Open Settings → Extensions → Pickware ERP.
In the Return reasons card, click Add return reasons.
In the same window, create your return reason via Create your own reason, e.g. "Complaint".
Your own return reasons are then available for selection in the Shopware Admin, the WMS App and the POS App. You can rename your own return reason in the Return reasons card via the context menu with Rename.
Which return reasons are available for selection?
The selection of return reasons is based on the Shopify taxonomy for return reasons. For each item, the following reasons, among others, are available for selection: Item was too large, Item was too small, Customer changed their mind, Item was not as described, Wrong item received, Damaged or defective, Style, Color and Other.
Via Add return reasons you add further reasons from the catalog. You select the return reason for each item when you announce or accept a return, as well as when recording it in the WMS App. To learn how this works, see How do I process returns?.