You create custom return reasons in the Pickware Admin under Settings → Extensions → Pickware ERP in the Return reasons card. There you also define which reasons from the catalog are available for selection when you create a return. This way, you manage your return reasons in one place: set up, select, rename and modify them.
Create your own return reason
If you can't find a suitable reason in the catalog, you create your own:
Open Settings → Extensions → Pickware ERP.
In the Return reasons card, click Add return reasons.
In the same window, use Create your own reason to create your return reason, e.g. "Complaint".
Custom return reasons are then available for selection in the Pickware Admin and the WMS App. You can rename a custom return reason in the Return reasons card via the context menu with Rename.
How are custom return reasons transferred to Shopify?
Shopify does not support custom return reasons. A custom reason is therefore sent to Shopify as Other, and its name appears there as a note.
Which return reasons are available for selection?
The selection of return reasons is based on the Shopify taxonomy for return reasons. For each item, the following reasons, among others, are available for selection: Item was too large, Item was too small, Customer changed their mind, Item was not as described, Received the wrong item, Damaged or defective, Style, Color and Other.
Using Add return reasons, you add further reasons from the catalog. You select the return reason for each item when you announce a return in the Pickware Admin, as well as when you record it in the WMS App. To learn how to create returns, see How do I create returns directly in Pickware?.