If the charge for your Pickware subscription failed, you pay the invoice afterwards via Pay invoice (Rechnung bezahlen). You can add new payment details right there, so that future invoices are collected automatically again.
How do I retry the payment?
Open the invoice, for example from the email or in your Pickware Account under Billing → Invoices (Abrechnung → Rechnungen).
Click Pay invoice (Rechnung bezahlen).
Add a new SEPA mandate or a new credit card and complete the payment.
After that, your future invoices will be collected automatically again.
What happens if the invoice remains unpaid?
If an invoice remains unpaid, your subscription is deactivated in the Pickware Account. As soon as the payment has been received, it is activated again.
Frequently asked questions
Why is my SEPA direct debit stuck on “processing”?
With our payment service provider Stripe, a SEPA direct debit stays in the state processing for 3 to 5 business days. You will not be charged twice.
My bank transfer has not been confirmed yet. Will my subscription be deactivated?
No. A bank transfer initiated in time counts as on time, even if it is only confirmed later. Your subscription will not be deactivated in the meantime.
My card payment is not completing. What do I need to do?
If a card payment is still waiting for 3D Secure confirmation, confirm the payment in your banking app. An annual invoice cannot be split.
Why is nothing being charged automatically?
If “Invoice” is set as the payment method, nothing is collected automatically. For automatic collection, set SEPA direct debit as the default payment method, as described in How can I change the payment method and billing interval?.