You cancel your Pickware subscription yourself in your Pickware Account. Without cancellation, it renews automatically. With monthly payment, you must cancel at least 14 days before the next billing date.
How do I cancel my subscription?
Attention: Deactivating or uninstalling the Pickware extension or app is not a cancellation. You cancel your Pickware subscription in your Pickware Account.
In your Pickware Account, open Abrechnung (Billing) → Plan & Gerätelizenzen (Plan & device licenses).
Click Abonnement kündigen (Cancel subscription) at the bottom left.
Provide a reason for the cancellation.
The end date of your subscription is displayed immediately. Afterwards, you receive a cancellation confirmation.
If you cancel before the end of the term, your license remains active until the end of the term. There is no partial refund.
What notice periods apply?
With monthly payment, you must cancel at least 14 days before the next billing date for the cancellation to take effect at the end of the month. You can find all other notice periods in our terms and conditions.
Shopware 6: Cancel ERP or ERP Pro from the Shopware Store
Shopware 6 only: Shopware bills ERP and ERP Pro from the Shopware Store, while Pickware bills WMS and POS. These are two separate contracts. A cancellation with Shopware is not passed on to Pickware and vice versa.
You cancel the rental in the Shopware Store in your Shopware Account: Open Shops, select your domain, select the extension under the rental licenses at the bottom, and click Miete kündigen (Cancel rental).