If an order isn't displayed in the WMS App, it's often due to the selected picking profile or the stock in the selected warehouse. The WMS App only shows orders that meet all conditions of the picking profile and are pickable in the warehouse selected at the top. Go through the following points in order.
Check the picking profile
The selected picking profile determines which orders the WMS App shows. You can find its conditions in the Shopware Admin under Picking → Picking profiles in the Configure filters section. To learn how to set up picking profiles, see How do I set up picking profiles?.
To check whether an order is covered by the picking profile, go to the Shopware Admin under Orders → Overview: select the Picking profile in the filter and additionally set a filter for pickability.
Common reasons why an order doesn't match the picking profile:
Payment method missing: Every payment method whose orders should appear must be explicitly added to the picking profile.
Payment state missing: Klarna via Mollie delivers the payment state "Authorized" instead of "Paid". Add the condition "Payment state is one of: Authorized" to the picking profile instead of changing the state via a flow. Orders with the payment state "Partially paid" also only appear if the picking profile allows this state.
Shipping method missing: Every shipping method whose orders should appear must be activated in the picking profile. Alternatively, remove the condition for the shipping method or phrase it negatively (e.g. "no self-pickup") so that new shipping methods are captured automatically.
Sales Channel missing: The order's Sales Channel is not selected in the picking profile.
Tags don't match: A tag that the picking profile requires is missing on the order, or a tag that excludes the order is set. This also applies to tags that a flow sets using a rule: if the order doesn't meet the rule, the tag is missing.
Partial deliveries not allowed: If the order is only partially deliverable and the picking profile doesn't allow partial deliveries, it only appears in a picking profile that allows partial deliveries.
Delivery status "Shipped" or "Cancelled": If the delivery status is "Shipped" or "Cancelled", for example for an exchange order, the order only appears after you've set the delivery status to "Open".
After changing the picking profile, reload the list in the WMS App by pulling it down.
Check warehouse and stock
The WMS App only shows orders that are pickable in the warehouse selected at the top. Stock in another warehouse, for example a replenishment warehouse, doesn't count. Relocate the goods beforehand or switch the warehouse at the top of the app.
For pickability, only the physical stock counts, not the available stock. Stock in the goods receipt that hasn't been put away yet and stock in a picking box aren't pickable. Orders without stock don't appear in the app.
The app only shows products with stock. It's better to handle pure info products, for example "Refrigerated shipping", via a picking profile.
The pickability icon (box icon) in the order overview shows you which line item is blocking an order, see How can I view pickability per order line item?. You can see whether stock is in a picking box in the stock overview.
Check the order state
The list of open orders in the WMS App only shows orders with the order status "Open" or "In progress". Completed orders aren't displayed.
For an order to appear in the WMS App, the order status must be "Open" or "In progress". For pickup at the cash register (POS), for example with Click & Collect, the delivery status must additionally be "Open". If a flow sets the order to "Shipped" or "Completed" beforehand, it disappears from the list.
If you want to send your customers an info email, it's better to trigger the flow on the change to "In progress". This change happens automatically as soon as a picking process starts in the WMS App.
Orders that another system has already set to "In progress", for example your previous merchandise management system, still appear. Pickware detects the line items that are still open and displays them for picking.
If you split an order into two orders in a Shopware-compliant way, both are processed. Which of them appears in the WMS App can be controlled, for example, via a tag in the picking profile.
Orders that are already being processed can be found in other tabs of the WMS App:
Picked: Orders that have been fully picked are under Shipping → Picked.
Postponed: Postponed orders are in the Paused tab (in older app versions Postponed).
Paused during packing: Orders whose packing process was paused are under Packing → Paused.
Update the WMS App
Some cases in which orders weren't displayed, for example with discount or custom product line items, were errors in older app versions. Therefore, update the WMS App via the App Store.