For Pickware WMS, you need an iPod or an iPhone, which is used together with the corresponding case as a barcode scanner for scanning. You can purchase suitable barcode scanner cases, charging stations, and protective cases from our Hardware Shop. In addition, you need a document printer and, optionally, a label printer. You'll find more information in the following sections.

The WMS App from Pickware is designed for use with iOS devices and supports iPad, iPhone, and iPod. If you want to use our barcode scanner cases, we recommend using an iPhone. In general, you need an iOS device that supports at least iOS 15.

The number of devices you need depends on the number of employees you have working in the warehouse or store. To make optimal use of Pickware across the entire process chain, we recommend equipping each workstation with one device. We also recommend having an additional device as a backup for peak loads.

To connect the barcode scanner case to your iPod or iPhone, simply open the barcode scanner case by removing the top part, insert your device, and close the case again. No further steps are needed. You can find further information about the barcode scanner in the respective manufacturer's manual for the Linea Pro 5 or the Linea Pro 7. You can find the name of your model on the case packaging.

As long as you're not yet using one of our professional barcode scanner cases, you can use the camera of your iPod / iPhone to scan the barcodes. To open the camera, tap anywhere on the screen and hold until the barcode has been captured.

If you also use the POS handheld scanner in the Pickware WMS App — for example, to scan shipping labels during the shipping step — the app may show an error message and fail to recognize the label. This is because, by default, the scanner also transmits additional control characters (e.g., brackets) contained in the shipping label's barcode.

In this case, enable Data As Is mode: The scanner will then transmit the barcode unchanged, and the shipping label will be recognized correctly. To do this, scan the barcode shown below with the handheld scanner. You can also find it in the manufacturer's manual.

The manufacturer's manual also contains many other configuration options that you can easily set by scanning barcodes.

For optimal use, we recommend using a network printer that supports the Internet Printing Protocol (IPP). This is the case for most network printers, and you'll usually find information on this in your printer's manual. You can also use a print server if your printer is not network-capable. If you want to print from Windows, this is also only possible with a print server.

The printer should have two separate trays for the paper formats A4 for delivery notes and invoices, and A5/A6 for shipping labels, so that documents of these formats can be printed. You can also use different printers for each format. In addition, when using multiple devices, it's possible to use different printers for each device.

You can connect and configure your document printer directly within the app setup. The printer only needs to be on the same network as your iOS device. In addition, the app requires access to your local network. To grant this, open your iOS device's settings, search for the app's name, and enable the Local Network option there.

If you run into problems during setup or while using the printer, we've put together some tips here to help you troubleshoot the issue. If this information doesn't help, contact our support team.

For connecting label printers to create shipping labels, we use the printer language from manufacturer Zebra (ZPL), which is also supported by other manufacturers such as Dymo or Brother. A proven model is the Zebra ZD420, although this is now only available secondhand. Alternatively, we also recommend its successor model, the Zebra ZD421.

The requirement, therefore, is that your device is network-capable and supports the ZPL printer language!

With a Zebra printer, you can print labels directly from Pickware, e.g., for products, storage bins, or shipments. Here, we'll help you set up your Zebra printer for the first time and connect it to Pickware.

You can find more information in the Zebra installation guide.

You can find a detailed step-by-step guide from Zebra here:
​Adding a printer using Zebra Setup Utilities

Once the printer is installed and tested, it will appear as an available printer in your system, and you can use it in Pickware as a label printer for shipping labels.

Pickware gives you the option to create labels for storage bins and products, further simplifying your processes. The PDF files generated in this process are optimized for label printers. A commonly used model, for example, is the Dymo LabelWriter 450 Duo. The best way to print the generated PDFs afterward depends on the device and printer software used by the manufacturer.

You can find more information about generating labels here: