To ensure your scanners or cash drawer stay permanently connected to your iOS device via Bluetooth, you need to grant the app access to the Bluetooth function. To do this, open the app settings on your iPad / iPod / iPhone and look for the respective app. Enable the Bluetooth option there.

To use the POS handheld scanner in the app, you first need to put the scanner into iOS mode and then connect it via Bluetooth using the general settings on your iPad / iPod. Please note that the scanner must not already be connected via Bluetooth to the iPad/iPod for this to work.

By default, the scanner goes into standby mode after five minutes of inactivity and then needs to reconnect to the iPad upon reactivation. The manufacturer of the scanner offers an alternative mode for this, in which the scanner stays active for eight hours. Simply scan the barcode below to activate it. With this setting, the battery drains faster accordingly, so remember to charge the scanner daily.

Since the POS App triggers its own beep sound when scanning, we recommend disabling the scanner's beep sound. Scan the following barcode for this. You can also find it in the manufacturer's manual on page 52.

If you also use the POS handheld scanner in the Pickware WMS App — for example to scan shipping labels during the shipping step — the app may sometimes show an error message and fail to recognize the label. The reason for this is that, by default, the scanner also transmits additional control characters (e.g. brackets) contained in the shipping label's barcode.

In this case, activate the Data As Is mode: the scanner will then transmit the barcode unchanged, and the shipping label will be recognized correctly. To do this, scan the barcode below with the handheld scanner. You can also find it in the manufacturer's manual.

In the manufacturer's user guide you'll also find many other setting options that you can easily configure by scanning barcodes.

A firmware update for your cash drawer may be necessary before you connect your barcode scanner. Please read this article for more information.

The POS barcode scanner is connected to the POS cash drawer or the POS receipt printer via USB cable and is thus automatically connected to the app. You can find more information on how to use the device here on the manufacturer's website.

To use the POS cash drawer, you first need to connect it via Bluetooth using the general Bluetooth settings on your iPad / iPod. You can then select it during the app setup.

You'll find help with technical problems relating to the cash drawer in this article. You can find the manufacturer's manual here.

If you're not using a POS cash drawer from Pickware, you can generally also use another wired cash drawer. The prerequisite is that it connects to your receipt printer via an RJ11 cable connection. In this case, integration happens through the receipt printer. We can only reliably confirm whether a specific model works with your existing hardware for devices we recommend or that are purchased through us. You can find general information on suitable POS hardware in the article What hardware do I need to use Pickware POS?.

To use the POS receipt printer, you first need to connect it via Bluetooth using the general Bluetooth settings on your iPad / iPod. During the app setup, you can then select your device at the Set up printer step and run a test print. You can find the device manufacturer's manual here.

You can make changes to the configuration of connected printers or connect a different device at any time via the Settings button in the app menu.

The card payment device is configured as part of the POS App setup. If you have already connected a device to your app before, it will be directly available for selection. Otherwise, tap Add card reader and follow the respective steps.

For the card payment device to be connected, the POS App needs access to your local network:

When you add a card reader, the Receipts on receipt printer option lets you also have your card payment receipts printed via the receipt printer. If this option is disabled, the receipts are instead printed via the card terminal.

You can find further notes on setting up Zettle by Paypal specifically on the provider's support page.

You can connect and configure your document printer directly during app setup. To do this, the printer just needs to be on the same network as your iOS device. The app also needs access to your local network. To do this, open the settings on your iOS device, search for the app's name and enable the Local Network option there.

If you run into problems during setup or while using the printer, we've compiled some tips here to help you troubleshoot. If this information doesn't help you, contact our support team.

For comfortable use of the POS App in day-to-day operations, we also recommend making the following settings on your iOS device:

We also recommend using the Pickware App with sound enabled to get audible feedback when scanning barcodes. Please note that, in addition to the volume control in the operating system, iPhones have a mute switch on the left side that must be turned off.