When you cancel a picking process, you can directly restock the products that have already been removed. A stocking process is started automatically, which you can use to reverse the picking process you started. This is also how you empty a picking box: If you want to remove items from the picking box and put them back on their bin location, cancel the picking process and restock the goods.

After you cancel the picking process, the following view opens with two options for how to proceed.

This starts the stocking process immediately. You can restock the products directly to their bin locations.

This function is especially helpful if you often have to cancel identical picking processes or if you put items back to the same bin location by default.

This creates the stocking process with the state Paused and generates a corresponding document. You can then find it under Goods receipt in the Paused tab (Postponed in older app versions). You can start it from there at a later time.

The Stock completely option is only available to you if you have the permission Stock completely in stocking process. You can assign this permission in the Pickware Admin under Settings → Users & Permissions . Select the relevant role here and scroll to the Pickware WMS section.

If the Goods receipt menu item is missing in the WMS App, your user is missing the corresponding WMS permission. You can cancel a picking process even without the permission to stock completely.

If a product can't be picked in the WMS App because the stock there is 0, or if your stock is incorrect and stock is tied up in a picking box even though no picking process appears to be open anymore, the cause is usually a canceled process where Stock later was selected. The associated stocking process is then still pending and the stock hasn't yet been booked back to the bin location.

The goods that were already removed still count toward your stock, but they aren't on any bin location. They therefore can't be picked and can't be removed from a bin location. Typical signs of this are:

In the stock overview you can see which picking box the stock is tied up in. If the picking box belongs to a picking process, you can go directly from there to the associated picking process.

For a paused stocking process, however, the picking box isn't linked — instead, a note points you to the WMS App. You can see which process belongs to the picking box there under Goods receipt in the Paused tab.

To release the stock again, work through the open stocking process under Goods receipt in the Paused tab (see Option 2 above). After that, the picking box disappears and the stock is available again.

If you postponed a picking process, the goods that were already picked remain in the picking box and their stock is tied up there. If you want to put the goods back, cancel the postponed process and then restock the goods.

If the order has already been fully picked and has the state Picked, you can jump from the picking box in the stock overview to the associated picking process. Cancel this picking process and then restock the products in the WMS App under Goods receipt.

If the order was picked and packed in the WMS but never shipped in the WMS App, the picking box reserves the stock as long as the order has the state In progress. If you only set the order to Completed in the Pickware Admin, only the reservation is removed. The goods are still in the picking box.

If a fully picked order is refunded in Shopify, it may disappear from the Picked tab. This happens when your picking profile only allows the payment states paid and partially refunded. The stock then remains tied up in the picking box.

In this case, temporarily also allow the payment state Refunded in the picking profile and remove it again once the process is resolved. Then resolve the process via Reset picking and restock the products in the WMS App under Goods receipt.

Whether goods from a picking box get back onto a bin location depends on how you end the process. If you choose Postpone, the stock stays in the picking box.