In the WMS App, you can postpone partially picked orders or ship them as a partial delivery. Below you'll find more information about postponing orders.
You can pause the picking process of an order at any time using the Postpone order button.
If your WMS App has already been enabled for the new single picking, you'll find the option to postpone in the three-dot menu at the top right.
A document is created for the postponed order, listing all products that still need to be picked.
Note: When you postpone an order, the goods that have already been picked remain in the picking box. The stock is not booked back to the bin location. If you want to put the goods back, cancel the process and store them again, see How can I restock canceled picking processes?.
You can also postpone processes during packing via the three-dot menu. For more information, see the article How does packing work in the WMS App?
Resuming postponed picking processes
Using the barcode at the top right of the Postponed order document, you can reopen postponed picking processes at any time. Alternatively, you can find all paused orders across all warehouses in the Paused tab in the WMS App. If you continue picking an order that was started in a different warehouse, the warehouse is updated accordingly.
If part of the goods is located in a different warehouse zone at the same location, pick everything from the current warehouse zone, postpone the process, switch the warehouse zone at the top, and complete the process there. You can find more information in How do I use the WMS App with locations?.
Postponed order was fulfilled in Shopify
If a postponed order is fulfilled in Shopify, the picking process remains in Pickware and the picking box continues to reserve stock. Pickware does not automatically reconcile postponed processes. You should therefore cancel the process in the Pickware Admin under Picking → Picking Processes, as described in the next section.
Where can I see paused picking processes in the Pickware Admin?
To view and manage all paused picking processes in your Pickware Admin, go to Picking → Picking Processes and select the Paused view in the filter menu on the right. This view corresponds to the Paused tab in the WMS App. In the filter menu, you can filter all processes by User, Picking box, Order, or Warehouse. Using the red button at the top, you can cancel individual, multiple, or all processes.
If a postponed order has since been fulfilled in Shopify, you can find out how to proceed in What do I do if a picked order has already been fulfilled in Shopify?.