You manage your company master data in your Pickware Account. To do so, log in at account.pickware.com with your credentials and click Stammdaten (Master data) in the Unternehmen (Company) section on the left.
With an active subscription, the address entered here is used as the billing address. You also store your VAT ID (value-added tax identification number) here.
How can my accounting department receive invoices at a different email address?
You enter a different email address for invoices in the master data in the Rechnungsversand (Invoice dispatch) field. This does not change the email address of your account. From the next invoice onward, the new address applies automatically.
Do changes also apply to invoices that have already been issued?
If you change your company name, billing address or VAT ID, all future invoices automatically use the new details. Our support will reissue an invoice that has already been issued on request, as a cancellation invoice plus a new invoice. Update your master data beforehand.
How do I store or change my partner agency?
You store a partner agency yourself in your Pickware Account under Abrechnung → Partneragentur (Billing → Partner agency). If an agency is already stored, our support will remove it on request once you have confirmed this. After that, you can store the new agency.