Pickware

Where you can cancel created shipping labels depends on the respective shipping carrier.

For the following shipping carriers, you can cancel the labels directly in the Shopware Admin:

To do this, open the relevant order, go to the Shipping labels tab and select Cancel from the context menu of the respective label. In this case, the shipping labels for DHL, GLS, UPS and Sendcloud are also canceled with the respective provider. Shipping labels for DHL Express and return labels for DHL automatically expire if they are not used and therefore do not need to be canceled.

For the following shipping carriers, labels either cannot be canceled or must be canceled via the respective business customer portal:

How do I cancel shipping labels?

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