Generally, you can create shipping labels both in the Shopware Admin and in the WMS App. To do so, you first need to configure the corresponding shipping carrier and shipping method. You can find more information here:

With DHL, shipments can also be sent to a Packstation or a parcel shop/post office. If you have followed the setup steps here, these labels can be created just like regular shipping labels.

You have two options for creating shipping labels:

Either click the context menu button next to the relevant order in the order overview and select Create shipping label.

Or open the order and click Create shipping label in the Shipping labels tab.

In both cases, the Create shipping label window opens.

In the Options tab you see all the information about the shipping method as well as the recipient's data. If you have already assigned a shipping carrier to the shipping method, the fields for product and services are already pre-filled. However, you can adjust the settings for the respective order if needed. The recipient data on the right side of the window is automatically taken from the order, but can also be adjusted afterwards.

If the fields for the customer's email address and phone number are missing or grayed out, this is because the customer has not consented to their data being transmitted to the shipping carrier. You can find more about this here.

In the Packages tab, you see how many packages the order has been split into and which items are included in each package, and in what quantities. The split is based on the weights of the included items and the maximum weight per package, which you defined in the shipping method configuration. The Reference and Filling weight fields are also taken from the order or from the shipping method configuration. The total weight is calculated from the individual item weights and the filling material. However, you can also manually adjust all three fields.

You can also adjust the customs value of individual products directly in the interface if the stored values differ due to discounts or special prices. Double-click the individual customs value of the item in question to edit the field, then confirm with the checkmark.

The total customs value is automatically multiplied by the quantity. This information is then used for the customs content declaration and transmitted to the shipping carrier.

Finally, click the Create label button to generate the corresponding number of labels.

You can also create shipping labels for multiple orders at the same time. To do this, in the order overview of the Shopware Admin, select all orders for which a shipping label should be created using the checkboxes, then select Bulk edit → Create shipping labels.

In the following window, you can optionally set a new order status that will be applied once the labels have been successfully created.

If the shipping label creation fails for individual orders, the affected orders will be listed in a modal afterwards. Here you can display the error messages to identify the source of the error.

Clicking the order number in this list will open the respective order directly on the Details tab, so you can fix the error.

All shipping labels related to an order are displayed in the Shipping labels tab.

Here you have the following options:

Generally, you can either have shipping labels created automatically right after the picking process, or create them manually at a later time.

In the WMS settings in your Shopware Admin under Settings → Pickware WMS, in the Shipping label creation & printing field, you can configure the shipping label to be created immediately after picking is completed.

With the Automatically after picking is completed option, the shipping label is created without any further prompt from you as soon as the last product has been scanned. With the With manual confirmation after picking is completed option, another window opens after the last product scan, where you can adjust the shipping method, package weight, and shipping address if needed, and then create the shipping label using the button at the bottom.

In the WMS settings in your Shopware Admin, you can specify when an order should be marked as shipped. To do this, open Settings → Pickware WMS → Picking.

In the Shipping orders section, you have the following options:

This setting only applies to processes within the WMS and can be enabled globally for all shipping methods.

If you want to create your shipping labels later, independently of the picking process, choose the Manually at any later time option in your Shopware Admin under Settings → Pickware WMS in the Shipping label creation & printing field.

To reopen a picked order, scan the barcode on the invoice or delivery note. Alternatively, you can find all relevant orders in the WMS App under the Ready to ship tab. You can tell whether a shipping label has already been created by the icon on the right.

If you scroll all the way down in the opened order, you have the option to create a shipping label using the corresponding button. If a shipping label has already been created, you can create a new one here if needed, or reprint the existing label.

Shipping labels can also be created automatically via the Flow Builder. This allows you to include shipping label creation as an action in a flow – for example, as a response to an incoming order or a status change.

A shipping carrier must be configured in the Pickware Admin. You configure this in the settings of the respective shipping method.

The generated shipping label is attached to the order and can be downloaded in the Shipping labels tab. You can combine shipping label creation with other flow actions – for example, with an email action to automatically send a shipping confirmation to the customer via an email template.

Similarly, you can also create return labels automatically via the Flow Builder.

You can find an overview of all available triggers under Which Pickware-specific triggers are available in the Flow Builder?.