You can find the general settings for all shipping extensions under Settings → Extensions → Shipping Labels General. If you're setting up Pickware for the first time, these settings need to be configured once and then apply to all carriers you use. In addition, you then need to configure the settings for the carriers you use.
You can find all carrier-specific settings here.
Sales Channel
Here you can specify for which of your Sales Channels the following settings should apply. By default, the settings apply to all Sales Channels. If you only use one Sales Channel, still select the option All Sales Channels. If you select a specific shop, all fields are initially linked to the general settings. You can recognize this by the chain icon and the grayed-out fields. Click on the icon to remove the link and make individual settings, while other fields remain linked. |
Cash on Delivery Payment Methods
Select all payment methods here that are a cash-on-delivery payment method. Cash on delivery will then be automatically activated when creating a shipping label for orders with these payment methods, provided a cash-on-delivery label hasn't already been created.
Sender Address
Enter the sender address here that should be printed on the shipping labels.
Can I use sender references instead of the address?
If you have stored sender references in the DHL business customer portal, you can also use them in Pickware. To do this, open the stored sender address in the Shopware Admin under Settings → Extensions → Shipping Labels General and enter the following note in the Address Addition field: Absenderreferenz <Referenz-ID>.
Pickware automatically recognizes the entry in the address addition and transmits the stored sender reference to DHL when creating the shipping label. If no such entry exists, the sender address stored in Pickware is used as usual.
Customs Information for Export
When creating a shipping label, export documents can be created directly for some carriers, provided the corresponding information has been stored.
Some information is maintained directly in the respective product properties in the Shopware Admin. You can find an overview of this here.
For each carrier, the corresponding information must be stored under Settings → Extensions → Shipping Labels. You can find further notes in the tooltip for the respective field in the Shopware Admin.
DHL | DHL Express | UPS | Austrian Post | Sendcloud |
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*The invoice is mentioned here only for completeness. A corresponding field doesn't need to be filled out.
**These fields are maintained as additional fields on the product or manufacturer. You can find more about this here.