In addition to the general Flow Builder triggers from Shopware, you also have access to Pickware-specific triggers. These allow you to tie automations directly to warehouse processes, shipping operations, and returns in Pickware.
Return – Fully returned
What? | Triggered when a return has been fully received, meaning all items included in the order have been returned. |
When? | As soon as the return
If an open return already exists, saving it in the app marks it as received. |
Why? | - Automatic notification to the customer about the complete goods receipt |
Return – Partially returned
What? | Triggered when only part of the ordered items has been received, meaning a partial return has come in. The order status remains partially fulfilled in this case. |
When? | As soon as the partial return
If an open return already exists, saving it in the app marks it as received. |
Why? | - Automatic notification about a partial return shipment |
Shipping – Fully shipped
What? | Triggered when all items of an order have been fully shipped. The order's shipping status changes to fully shipped in this case. |
When? | After completion of the last shipping process, e.g. by scanning the last item in the shipping process. |
Why? | - Shipping confirmation to the customer |
Shipping – Partially shipped
What? | This trigger fires when only part of the order has been shipped – for example, in the case of partial deliveries. |
When? | As soon as a partial shipment is completed in the shipping process. |
Why? | - Notification to the customer about a partial delivery |
Reorder – Reorder email sent
What? | Triggered as soon as a reorder has been sent to a supplier by e-mail. |
When? | Directly after the e-mail is sent from the Pickware Admin or from purchasing. |
Why? | - Internal notification that a reorder has gone out |