About the plugin

The Dunning Process plugin lets you automatically send payment reminders, dunning notices, and collection notifications, as well as automatically cancel unpaid prepayment orders. The plugin limits the number of dunning levels to three. Cronjobs regularly check all relevant orders for missing payments and send dunning notices to customers after a period you define. For each dunning level, you can set up separately itemized dunning fees. Additionally, payment reminders can be sent to these customers beforehand. There are separate email and document templates for payment reminders and each of the three dunning levels. If a customer doesn't respond even to the third dunning notice, a collection notification is sent along with the corresponding documents. All documents can not be created manually in the backend, but only through the plugin's automatic cronjob.

Important: The order statuses (ID 1 to 8) and payment statuses (ID 9 to 36) created by default by Shopware must remain unchanged in your shop, as otherwise the plugin will only work with limitations and errors may occur. Custom names or changed IDs for these statuses in the database table s_core_states are therefore incompatible. However, additional custom statuses can still be added to the shop and also configured in the plugin configuration for starting the dunning process. Furthermore, when installing the plugin, the invoice document must exist in the database table s_core_documents with ID 1 according to the Shopware standard, since parts of this template are copied for the template of the dunning process documents.