You can find the plugin configuration under Settings → General Settings → Additional Settings → Dunning. Please check the settings after installing the plugin.
Only consider orders whose order date is more recent than – To limit the number of orders to be checked, you can set a date here so that orders before this date are ignored by the plugin. If no date is specified here, the installation date of the Dunning plugin is used automatically.
Automatically send dunning notices and payment reminders to customers by email – Sending dunning documents and payment reminders as an attachment to an email to the customer is done via cron job and can be disabled. The corresponding documents are still created in the backend. This way, you have the option, for example, to send dunning notices manually or print them out and send them by post.
Additional recipients of the automatic emails (BCC) – Here you can specify additional blind recipients of the dunning notices and payment reminders (comma-separated list, optional), to whom the corresponding email will also be sent when the email is sent automatically via the cron job.
Recipients of the collection agency email notification – Enter the email addresses of the recipients for the automatic collection agency email here (separated by commas if there is more than one address).
Consider orders with these payment methods for dunning notices – Only orders with the payment methods specified here will be considered when creating dunning notices.
Consider orders with this payment status for the 1st dunning notice – Only orders with the payment status specified here will be transferred to the status 1st dunning notice and the corresponding dunning notice will be created and/or sent.
Consider orders with this order status for dunning notices – Only orders with the order status specified here will be considered when creating the 1st dunning notice.
1st dunning notice X days after invoice – The 1st dunning notice will be created X days after the invoice for the relevant order is created, and sent automatically if applicable. This is independent of any possible payment reminder.
Create 2nd dunning notice X days after 1st dunning notice – The 2nd dunning notice will be created X days after the creation date of the 1st dunning notice for the relevant order, and sent automatically if applicable. For this, the order must have the payment status 1st dunning notice.
Create 3rd dunning notice X days after 2nd dunning notice – The 3rd dunning notice will be created X days after the creation date of the 2nd dunning notice for the relevant order, and sent automatically if applicable. For this, the order must have the payment status 2nd dunning notice.
Collection agency notification X days after 3rd dunning notice – The collection agency notification will be created X days after the creation date of the 3rd dunning notice for the relevant order and sent to the specified email addresses with the relevant attachments (invoice and dunning documents). For this, the order must have the payment status 3rd dunning notice.
Fee for the 1st dunning notice – From the 1st dunning notice onward, this fee will be shown separately on the dunning document in the currency of your shop.
Fee for the 2nd dunning notice – From the 2nd dunning notice onward, this fee will be shown separately on the dunning document in the currency of your shop.
Fee for the 3rd dunning notice – From the 3rd dunning notice onward, this fee will be shown separately on the dunning document in the currency of your shop.
Create payment reminder – Here you can specify whether payment reminders should be created.
Consider orders with these payment methods for payment reminders – Only orders with the payment methods specified here will be considered when creating payment reminders.
Consider orders with this payment status for payment reminders – Only orders with the payment status specified here will be transferred to the status Payment reminder and the corresponding payment reminder will be created and/or sent.
Consider orders with this order status for payment reminders – Only orders with the order status specified here will be considered when creating payment reminders.
Create payment reminder after X days – The payment reminder will be created X days after the order date (for orders with the payment method Prepayment) or after the invoice date (for all other payment methods), and sent automatically if applicable. The specified period should be shorter than the period until the 1st dunning notice.
Automatically cancel unpaid prepayment orders – The order status of prepayment orders is automatically changed from Open to Cancelled/Rejected when this feature is enabled.
Cancel unpaid prepayment orders after X days – Specify how many days after receipt of the order the order status of unpaid prepayment orders should be changed to Cancelled/Rejected, if the Automatically cancel unpaid prepayment orders feature is enabled.