To carry out replacement deliveries, we recommend creating a new payment method. In the Country Selection tab, assign this payment method a country that is not available in your shop, so that this payment method is not visible in the shop despite having the status Active. Then adjust the setting for your pick profile(s) so that orders with this payment method are also displayed for picking when the payment status is Open. You can find more information about pick profiles here.
Now open the plugin configuration under Settings → Basic Settings → Further Settings → Shopware WMS:
Shipping - Payment methods with delivery note instead of invoice – Select the payment method for replacement deliveries you just created here, so that only a delivery note and no invoice document is generated for the corresponding orders.
If you now want to carry out the replacement delivery, open the corresponding customer account and create an order on behalf of the customer. You can use the Log in as this customer function for this, or create an order in the backend using the Backend Orders plugin.
Note: If you create the order using the Log in as this customer function, keep in mind that the payment method you previously created for replacement deliveries is not visible in the shop. Therefore, first select a different payment method when completing the order, e.g. Cash in Advance or Invoice, and then change it afterwards in the backend to your payment method for replacement delivery.
Afterwards, we recommend adding an internal comment with the original order number in the Communication tab.
You can also adjust the delivery note template so that an additional note is displayed on the delivery note for the Replacement Delivery payment method. You can find out how this works in the Shopware tutorial for making changes to the template.
Once the order has been created, you can pick it as usual by picking individual orders.