Pickware

Even if you have correctly completed the <a href="https://help.pickware.com/en/articles/659578-serviceoption-nachnahme-konfigurieren">setup of the DHL cash on delivery service option</a>, the following error may occur:

<b>"Fehler: 1001 Hard validation error occurred. Bitte geben Sie einen Zahlungsempfänger an. Bitte geben Sie eine IBAN an."</b>

This error occurs when the user used for the web service does not have the “allowed to manage users” permission in the DHL business customer portal. Please contact DHL to have this permission granted.

DHL: Error creating shipping labels with the cash on delivery service option

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