Returns can be imported into your Pickware Admin from Shopify in various ways. You can also create returns directly in Pickware. As soon as a return is created, it is also synchronized with your Shopify Admin and is then available there as well. All changes you make in Pickware are also synchronized to Shopify.
Please note that some functions from Shopify, such as restocking fees and return shipping fees, are not available for returns created in Pickware.
Below you will learn how to create new returns in the Pickware Admin as well as in the WMS App.
Creating returns in the WMS App
Open the app menu and switch to Goods Receipt mode. Select Return here and then search for the relevant order. You can choose from all shipped orders. Alternatively, you can scan the barcode on the return label or the delivery note.
In the next step, you are already in the return processing workflow, which is described in more detail here.
Creating returns in the Pickware Admin
In the Pickware Admin, returns can be created in two ways:
Under Orders → Returns, click Record Return in the top right and select the order number.
Navigate to the relevant order under Orders → Overview and select the Record Return option from the context menu.
The following window then opens:
Here you can do the following:
Select the warehouse where the products should later be restocked, if applicable.
Select which line items from the order should be returned and in what quantities.
Specify a return reason for each line item.
Then click Announce Return in the top right. The return will then have the status Announced.
What happens next?
In the Pickware Admin, you can create a return label and send it to your customer by email. As soon as the return has arrived at your warehouse, you can continue processing it. You can find all the information about this here.
If the actual returned quantities differ later on, they can be adjusted retroactively in Shopify if needed.