You change your WMS and POS licenses yourself in your Pickware Account under Abrechnung → Plan & Gerätelizenzen (Billing → Plan & device licenses). A change only takes effect once you have confirmed it via Zur Kasse (Checkout). If you only need a license for a short time, you can get a short-term license through our support team.
How do I add a license?
The quantity field always shows the total number of your licenses. To add one extra license, increase the number by 1 and confirm via Zur Kasse (Checkout).
The additional license is active immediately and is charged pro rata for the rest of the billing period. It takes over your existing billing interval: if you pay annually, it becomes an annual license.
How do I reduce the number of my licenses?
Attention: Before reducing, remove devices you no longer use in the device management of your Pickware Account. Otherwise, when you reduce, the system first removes free licenses and then the connected devices that have gone unused the longest. How to do this is explained in Where do I manage my connected devices?.
Remove devices you no longer use in the device management.
Open Abrechnung → Plan & Gerätelizenzen (Billing → Plan & device licenses) and enter the new total number of your licenses.
Confirm the change via Zur Kasse (Checkout). Without this step, the old quantity stays active and continues to be billed.
The reduction takes effect at the end of the billing period. With monthly payment, that is the first day of the next month, and the change must be made at least 14 days beforehand. With annual payment, it takes effect at the end of the term, and the change must be made at least 30 days beforehand. No further costs are incurred until then.
If you reactivate a WMS license later, you do not have to set up the device again. The configuration stays saved in the WMS App until you delete the app.
How do I book a license for a short time only?
If you need an additional cash register or scanner for the Christmas season, a trade fair, or a stocktake, request a short-term license by email from our support team. Include the start and end dates. We activate the license at the start and deactivate it automatically on the end date. It does not renew automatically; we can extend it on request. The invoice for it is sent separately.
Short-term licenses are especially useful with annual payment, because adding a license via checkout turns it into an annual license there. In annual billing, short-term licenses are not charged as annual licenses.
With monthly payment, you can also do it yourself: add the license, it is active immediately and is charged pro rata in the first month. Then reduce it again in good time before the end of the month.
If you booked an annual license by mistake, we will cancel it after receiving your payment and refund the amount. We will then issue you a short-term license.