As of 10.11.2026, Pickware will switch to a new GLS API for GLS shipping. You can create your credentials now. Proceed as follows:
Register in the GLS Developer Portal with a team email address: https://dev-portal.gls-group.net/
After logging in, open the menu item [Your email address]/Apps.
Click + NEW APP.
Enter an app name and select the option Enable or Request for Authentication API v2 and ShipIT-Farm API v1.
Save your settings by clicking SAVE.
Now contact your GLS contact person to let them know that you want to use GLS with Pickware for Shopware 5 and need access permissions for the GLS ShipIT-Farm API. Provide the team email address you used, the app ID generated in the GLS Developer Portal, and your GLS Contact ID.
You will then receive confirmation of the activation from your GLS contact person.
For authentication in the plugin configuration under Customers → GLS → Configuration, you will then need your API Key, your API Secret and your Contact ID. You no longer need the previous Shipper ID (customer ID and contact ID).
You can use the new GLS API as of the GLS Adapter update on 10.11.2026. Your access to the old GLS Web API will no longer work from this version onwards. You will not be able to cancel shipping labels created before the update via the plugin afterwards.