If you need to correct an invoice that has already been created – for example, because the billing address was wrong or order items have changed – you can reissue it with one click. Pickware automatically cancels the existing invoice and creates a new invoice based on the current order state in the same step.

Open the order in the Pickware Admin and switch to the Documents tab. Open the context menu of the affected invoice and select Reissue invoice.

The dialog shows you the number of the existing invoice and tells you that a cancellation invoice and a new invoice with a new number and today's date will be created. Once you confirm the dialog, the Documents tab contains three documents: the original invoice, the corresponding cancellation invoice, and the new invoice. All three are recognizable as a connected chain.

The new invoice takes over the current state of the order, for example a billing address that was modified in the meantime. The number and date of the new invoice are always new – old values are not carried over.

If reissuing fails after the cancellation, the cancellation invoice remains in place and you see an error.

Reissue invoice is disabled in two cases: when the invoice has already been cancelled, for example because you have already reissued it once, and when an invoice correction exists for the invoice. An invoice with an invoice correction cannot be cancelled. The tooltip on the disabled entry tells you the respective reason.

You cannot cancel a cancellation invoice itself.

You can also trigger the same action in the Pickware AI chat, for example with the prompt Erzeuge die Rechnung dieser Bestellung neu. Before the action is executed, you confirm it; the confirmation tells you the affected invoice number and what will happen as a result. You can learn more about Pickware AI in the article What is Pickware AI?