When products reach or fall below their reorder point, Pickware sends you an email notification once a day with a list of all affected products. This way you can see at a glance which items need to be reordered and whether a supplier order is already in progress for them. The reorder point email is sent by the Reorder Mail flow. It is deactivated by default.
Set up the notification
You turn on the reorder point email in the Flow Builder:
In the Pickware Admin, open Settings → Shop → Flow Builder and search for Reorder Mail. Open the flow via the context menu with Edit.
Check the box next to Active and click Save at the top.
Set the time
You set when the email is sent under Settings → Extensions → Pickware ERP in the Reorder point section, in the field Time of the daily comparison of stock and reorder point for all products. You will also find the link Go to flow there. You cannot turn the email on or off here; that is only possible in the flow.
Set the recipients
You define who receives the email in the Reorder Mail flow, in the Send email action under Recipients. Select Custom and enter the email addresses that should receive the notification.
Content of the email
The email contains a table with all products whose stock has reached or fallen below the reorder point:
Product name and Product number
Reorder point — the configured threshold
Stock — the current physical stock
Incoming stock — the total quantity from open supplier orders that are not yet considered delivered or completed
The Incoming stock column shows you for which products a reorder is already in progress. If a product has no incoming stock, 0 is displayed. This helps you avoid duplicate orders without having to switch to the administration first.
The email is only sent if at least one product is affected. It lists up to 500 products. Via the Administration link at the end of the email, you open the stock overview with all products at or below the reorder point.
Only active products with Manage stock enabled are taken into account. Products with a reorder point of 0 also appear as soon as their stock reaches 0. If you do not want to see them in the email, exclude them as described below.
Note: Main products of variant products do not have their own stock. They therefore do not appear in the reorder point email; only the individual variants are listed.
Exclude products from the notification
If individual products should not appear in the reorder point email, you can exclude them specifically. This is useful, for example, if you do not want to reorder certain products at all or if you deliberately keep their stock low.
To do this, open a product in the Pickware Admin and navigate to Stock → Stock Limits → Ignore product in reorder notification mail .Enable the option to exclude the product from the notification.
If you want to exclude several products at once, you can do so via bulk edit:
In the product overview, filter for the products you want and select them.
Click Bulk edit at the top.
Under Stock Limits, enable the option Change: Exclude from reorder notification mail and then turn on Exclude from reorder notification mail.
Run the bulk edit. The selected products will then no longer be listed in the reorder point email.
If a product still appears in the email after the bulk edit, open the product and check under Stock → Stock Limits whether the switch Ignore product in reorder notification mail is active.
You set the reorder point in the product details in the Stock tab in the Stock Limits section, for many products also via CSV, see Where can I maintain which product information?. To learn how to use demand planning based on the reorder point, see How does demand planning work with Pickware?