Before you reset a cash register or shut down a store, you should always set the cash balance to 0 and perform a cash register closing.
If a cash register no longer exists in its original configuration, a subsequent cash register closing is no longer possible. This can happen especially if:
The store was shut down without creating a cash register closing beforehand
The configuration of the POS App was reset
The iPad used was reset or replaced with a different device
The cash register was reassigned to a different store or a different device
In these situations, a new fiskaly client ID is technically generated, which means the open transaction history of the previous configuration can no longer be summarized in a regular cash register closing. A device change or a reassignment of the cash register also doesn't result in a subsequent closing.
What can you do?
Your open transactions aren't lost. They have already been fully signed in the TSE and remain stored there in an audit-proof manner. The transaction data can be retrieved for tax documentation purposes via the fiskaly dashboard.
To do this, go to the DSFINV-K export and additionally the sign-DE-V2 export, which contains the transaction data.
So export the transaction data from the TSE and pass the data on to your tax advisor. They must document the missing cash register closing accordingly and take the transactions into account based on the exports.