With the update of the POS App to version 6.1 (or higher), connecting to the fiskaly cloud TSE is required to operate a POS register. If you were already using our POS before, a migration will ensure that you don't lose your existing cash reports and that you can continue to use the register in a legally compliant way with the TSE from now on.
As part of the migration, every store and POS register must be newly registered with fiskaly to enable operation with the TSE. Setup takes place as part of the App setup. As a result, some new entries will be added to the cash report in the backend. In this article, we've put together some information to explain the background and answer any questions you might have about switching to fiskaly.
Where do the additional entries in the Store field under Customers → Cash report come from?
By default, Shopware does not have stores, only subshops, which Pickware POS has previously used in the sense of a store (therefore referred to as "store" below). With the introduction of fiskaly, official stores now need to be registered with fiskaly. A link to a subshop is still required, as this provides the underlying data for product and price information.
So that you can continue to access your previous data, for example for evaluations or cash reports, your old "store" is retained. Under Customers → Cash report, you'll therefore find two list entries for each old "store" after the switch: one for your previous "store" and one for the new store you registered with fiskaly.
My new and old store have the same name – how can I tell the two entries apart?
After switching to fiskaly, your previous "stores" are given the suffix (archived). They're also displayed at the bottom of the list in the dropdown menu when selecting the register under Customers → Cash report. If you still have several stores with the same name, they can be distinguished by the suffix (1), (2), etc. after the store name. We're also currently working on a way for you to rename stores retroactively.
What's the deal with the register ID?
Every register in use is stored in the database with an individual ID, so it's always clear which transactions were carried out at which register. After activating fiskaly, your register remains physically the same device, but is assigned a new ID under which it's managed in the database from now on. The old ID and all associated transactions remain in the database, so you can continue to use the evaluations in the backend. If, for example, you want to look at a period that includes the switch to fiskaly as part of an evaluation, you simply need to select both registers and stores in the filter settings.
Why do I need to make a payout before closing out the register before switching to fiskaly?
Because the register ID changes (see above), you won't be able to access the old ID afterwards, so the register should be completely empty before you switch to fiskaly. From an accounting perspective, the amount from the "old" register must first be booked out so that it can be deposited again in the "new" register.
Have you already carried out the switch but forgot to make the payout, so that there's now a remaining balance in the register with the old register ID? Go ahead and make the deposit under the new register ID anyway, and contact us by email so we can fix the problem for you.