Returns received through the easyReturns portal are automatically displayed in your Shopify Admin, transferred to Pickware, and can be processed there as usual. This article contains notes on using the app with Pickware for Shopify as well as compatibility notes. You can find more information in the easyReturns Help Center.

Customers can provide a reason when returning or exchanging items. This information is stored in the Customer note field, not in the Return reason field, and is therefore currently not transferred to Pickware.

You can find the easyReturns settings in your Shopify Admin under Apps → easyReturns → Settings. This section covers notes on Pickware-relevant settings. For detailed information, please visit the easyReturns Help Center.

For exchanges, there is a separate menu with additional settings. You can find it under Workflow → Return options → Exchange → Exchange settings.

To ensure that exchanges for more expensive or cheaper replacement products, as well as charging exchange fees, are correctly reflected for accounting purposes, please enable the option Create draft order and disable the option Convert draft order to order when return is completed.

With easyReturns, your customers can register their returns themselves and generate the return label. At this point, the return is already created in Shopify and can be processed directly upon arrival. If you record your returns with Pickware WMS and search for the order number, a notice will appear indicating that a return already exists for this order, which you can open in this way and continue processing.

The return and subsequent refund can then be carried out as usual.

In this case, you first record the announced return for the announced products or quantities. Then you create another return and record the additional products in it. At the end, you create a credit note in Pickware that includes all returned products. To be able to create multiple returns per order, the corresponding setting (Allow only one return per order) must be disabled.

In this case, you first record the return as usual, but only restock the quantity or products that were actually returned. When processing the refund in Shopify, you would then have the option to restock all still-open products as part of the refund. Make sure to disable the restocking option here (1) and adjust the quantity of products to be refunded (2). This way, only the products that are actually included in the return are refunded.

For an exchange with easyReturns, the returned item is first accepted and restocked as a return, as usual. You can then also process the refund for the returned item via Shopify as usual, and afterward create the credit note in Pickware.

In the next step, easyReturns creates a draft order for shipping the replacement product. This order automatically includes a discount equal to the value of the selected exchange product, so this order — apart from any shipping costs — is free of charge for your customers.

In the next step, open the draft order in question (in the menu on the left under Orders → Drafts) and click Send invoice in the Payment section. Your customer will then receive an email to complete the order. This converts the draft order into an order, which can then be picked and shipped as usual via the app or the admin.

If you process your exchanges regularly via Shopify and Pickware, the credit note created in this case includes the credit for the returned product, offset against the price of the exchange product as well as any costs incurred for processing and reshipping.
For exchanges processed with easyReturns, the credit note only includes the credit for the returned product and any processing fees incurred. A new invoice is created for shipping the exchange product. The customer therefore receives two documents for their exchange process.