If you don't select a customer during a sale at the checkout, all sales are either attributed to a default customer account, provided you've configured this. Otherwise, a new anonymous customer account is created for each sale.
However, you can also select an existing customer account at the checkout or create a new one, as long as you haven't yet selected a payment method. Purchasing with a customer account offers your customers the following advantages over an anonymous purchase:
Consideration of the customer group and any resulting price differences
Clear assignment of offline to online orders for a customer is possible
Orders can alternatively be shipped to the customer by mail if they don't want to take the order with them directly
Selecting an existing customer
To select an existing customer account, tap Add customer in the top right corner and then search for the corresponding name or customer number. If you use customer cards, you can also scan the barcode to select the relevant account directly. You can find more on the topic of customer cards here.
Creating a new customer account
To do this, also tap Add customer and then Create new customer.
A window will then open for entering the customer data. Please note that all mandatory fields for creating a customer account in the online shop must also be filled out here so that the customer account can be created in Shopware without any problems. Complete your entry below via the Create button. Through the forgot-password request, the customer can later set the desired password for their account and log in directly to your online shop.
When a new customer is created via the app, the following flows from the Shopware Flow Builder are triggered:
checkout.customer.register (welcome email)
customer.recovery.request (email for setting the password)
newsletter.register (if newsletter registration has been activated)
You can adjust the flows at any time if needed; you can find more on this in the Shopware documentation.