If technical issues occur while using the WMS App or POS App, an error report can help support resolve the problem faster. These error reports are important because some errors, especially those involving communication with external devices like printers or card readers, only occur in the app itself, not in the backend.
To generate such a report, select Help and Support → Upload Device Logs in the app menu at the top left.
Then contact our support so we can help you troubleshoot the issue. Please let us know the exact date and time the error occurred. Only then can we pinpoint exactly where the problem lies.