Whenever problems occur with your document or label printer, first try printing a document outside the app using the same printer.
If printing also fails in this case, it's likely that the problem isn't related to Pickware. In this case, check whether your printer firmware is up to date and whether there might be network issues. Your network administration can help you with the latter. If you're using a Zebra label printer, try configuring it via the Zebra Printer Setup Utilities. On the linked page, you'll find the user manual as well as troubleshooting suggestions from the manufacturer.
If your printer works outside the Pickware Apps, check the following points next:
Check whether your printer firmware is up to date.
Check whether your app version is up to date.
Check whether your iOS version is up to date.
In the app, check the printer settings to see whether your devices are set up correctly. If not, set them up again.
In the iOS settings, check whether your Pickware App(s) have access to the local network.
In the following section, you'll find some already known issues and their solutions. If the problem persists after following these steps, send us a bug report from within the app and then contact our support so we can help you troubleshoot the issue.
Known issues and solutions
The printer can't connect even though it's found via the printer search
In this case, hostname resolution doesn't seem to be working. The printer then needs to be connected manually by entering the IP address and, if necessary, the port. If you don't know your printer's IP address or port, you can usually find them in the manual.
The shipping labels are printed too large, too small, or cut off at the edges
First, check whether the correct paper size was selected. If you're unsure which size is correct, measure with a ruler or tape measure. Also check whether the scaling options are set correctly. Here, Automatic or Fit to page should be selected (the exact label varies depending on the printer model). It can also help to select the Scaled Label (PDF) format under Document Format in the settings. If this option isn't available in the app, consult your printer's manual. The format might need to be set on the printer itself. If the labels still don't print correctly, you can manually calibrate the printer to the respective paper size. You can find more information about this from your printer manufacturer.
The printout only contains hieroglyphics
Selecting a different Document Format can solve this problem. For example, select PDF (if available) and try again. If this option isn't available in the app, consult your printer's manual. The format might need to be set on the printer itself.
Labels printed with the Zebra printer are blurry
The paper size in the app must match the paper size of the label. If the printer is connected via ZPL, you can specify the exact dimensions in mm in the app. If your printer is connected via IPP, select a document format that most closely matches the size of the label. With DHL, for example, you can set the paper size in the business customer portal.
The printer only prints very slowly
This problem can occur especially with Brother printers. In this case, select the URF document format if available.