If technical problems occur while using the WMS App, an error report can help support resolve the issue more quickly. These error reports are important because some errors, especially those related to communication with external devices such as printers or card readers, only occur in the apps themselves, not in the Pickware Admin.
To generate such a report, select Help and Support → Upload Device Logs from the app menu in the top left.
Then contact Pickware Support so we can help you troubleshoot the issue. Please let us know the exact date and time the error occurred. Only then can we accurately determine where the problem lies.