You can customize your invoice document under Settings → Shop → Documents → cancellation_invoice. Please note that this is a Shopware feature. For more information, please refer primarily to the Shopware documentation.
When do I use a cancellation invoice?
A cancellation invoice is needed, for example, to correct the address or the contact person on the original invoice. This cancels the original invoice and creates a new one. If changes are made to the invoice line items, for example as part of a return, you need to create a credit invoice instead.
Note on the business address
Under Settings → Shop → Documents → cancellation_invoice in the Business address field, you can enter your company address. This appears in the top right, above the destination address, on the cancellation invoice document. To ensure the line breaks are placed correctly, you need to enter the address in the following format:
space hyphen space Street 12 space hyphen space 12345 City
The address will then be displayed on the document as follows:
Displaying VAT ID, intra-community delivery note, and tax-exempt export delivery note on the cancellation invoice
To meet all accounting requirements for invoicing, cancellation invoices for B2B orders within the EU must automatically include the VAT ID as well as a note on intra-community delivery. For deliveries outside the EU, there is a corresponding note on tax-exempt delivery. Please note that this feature is only available starting with Shopware 6.6.5.0.
Below you'll find an overview of where you can configure this in your Shopware Admin.
Enable the following fields under Settings → Countries
for each country, the option Tax-free (B2B)
for each EU country, the option EU member state
Enable the following fields under Settings → Documents → Cancellation invoice:
Show "intra-community delivery" note
Show customer VAT ID
Show "tax-exempt delivery" note
Whether and in which case the notes intra-community delivery or tax-exempt delivery are shown on the cancellation invoice is controlled by the EU member state field under Settings → Countries. All countries marked as EU member states receive the intra-community delivery note, and all other countries receive the tax-exempt delivery note.
As a general rule, these notes are only shown on order documents for business customers.
Background image for documents
Under Background image in the document settings, you can add an image that will be displayed across the entire document. This allows you, for example, to apply your corporate design to the cancellation invoice.
To do this, select an image from the media you uploaded in Shopware.
Be sure to keep the following in mind:
The image is stretched across the entire page. Therefore, use an image with an A4 portrait aspect ratio (210 × 297 mm). For a good display quality, a resolution of at least 1240 × 1754 pixels (150 DPI) is recommended, ideally 2480 × 3508 pixels (300 DPI).
The image must not be fully opaque, otherwise the text on the document will no longer be readable. Therefore, use an image with a transparent or very light background.