If you encounter technical problems while using the WMS App, an error report containing the app's device logs can help Support resolve the issue faster. These error reports are important because some errors, especially those involving communication with external devices such as printers or card readers, only occur in the apps themselves and not in Pickware Admin.
To generate such a report, select Help and Support → Upload device logs in the app menu at the top left. Upload the device logs as soon as possible after the error has occurred.
Then contact Pickware Support so that we can help you resolve the error. Please tell us the exact date, the time and, if an order is affected, the order number for which the error occurred. This is the only way we can determine exactly where the error lies.
Note: For security reasons, we do not hand out device logs to customers.