If you want to reverse a specific sale, go to Sales History in the App menu and search for the relevant transaction.
Using the Return button, you can first choose which items should be returned.
You then enter return mode, where the specified items are already in the cart and the relevant customer account has been selected. The invoice number of the original transaction has already been added under Reference. Use the Return button to proceed to the next step. If you want to cancel the process, select Exit Return Mode.
In the next window, you can select the payment method for the refund and process the refund. You then have the option to restock the item. If restocking isn't possible, for example because the item is damaged, disable the option. To continue, click Save.
In the next step, the cancellation receipt is printed. As with the sale, you again have the option to print it as a cancellation invoice in DIN A4 format or send it to the customer by email. Click Done to complete the process.
Once the refund has been processed, the return is created in your Pickware Admin under Orders → Returns, and stock is increased again once the item is restocked. In addition, a corresponding entry with a negative amount is created in the cash register report.