To cancel individual line items within an order where a percentage discount was granted (for example, through a voucher) and correctly display the discounted amount on the cancellation invoice, we currently offer the following process:
Create the return as usual and click on Stornierung durchführen (Perform Cancellation) to get to the next window.
In the Zusatzpositionen für Stornorechnung (Additional Line Items for Cancellation Invoice) section, click on Zusatzposition hinzufügen (Add Additional Line Item).
Give the line item a meaningful name (for example, Gutscheinkorrektur (Voucher Correction)) and enter the discount amount attributable to this line item in the Preis (Price) field.
Example: Assume the customer purchased an item worth 1.00 € with a 20% discount, meaning they only paid 0.80 €. The difference from the original price of 1.00 €, namely 0.20 €, is then entered in the Price field. Once you confirm your entry with Enter, you'll also see the total amount change from -1.00 € to the correct amount of -0.80 €.
In the cancellation invoice, you'll now see the canceled line item, the additional line item you created, and the correct refund amount.
This procedure can also be used analogously when canceling multiple line items. Here you have the option to display a combined line item for the voucher correction, or to add a separate additional line item for each individual line item.
