To partially cancel an order, open the order details, switch to the Line Items tab, optionally select the line items to be cancelled using the checkbox, and then click Cancel line items.
A separate window opens, where you can optionally make final adjustments before confirming the cancellation:
Create cancellation invoice – If an invoice already exists for the order, the Create cancellation invoice checkbox is selected by default, and the invoice number that the cancellation invoice should refer to is automatically filled in. Optionally, you can adjust the date shown on the cancellation invoice and enter an invoice comment. To preview the resulting document, use the Show preview button at the bottom.
Cancel / Refund – Set the quantity to be cancelled for each order line item as desired. If you want to refund a quantity that differs from the quantity being cancelled, you can adjust the Refunded counter accordingly.
Additional line items for cancellation invoice – If you want to, for example, charge the customer additional costs or grant a subsequent discount, you can do so here. Click the Add additional line item button to create a new row.
Cancel shipping costs – If shipping costs exist for the order, the checkbox to refund them is selected by default. Deselect the checkbox if you do not want to refund the shipping costs.
