If you receive an error message in the POS App that, according to this table, requires retroactive receipt recording, this article explains how to proceed to bring your register back online.
Note: In the event of connection errors, a corresponding error message appears with the Try again button. If this retry also fails, first create handwritten receipts until you have fixed the error.
Switch to retroactive recording mode by opening the cart menu in the POS App (bottom right, next to Pay now) and selecting the Retroactive recording entry.
Next, enter all sales for which you issued handwritten receipts as usual, and complete them using the Record retroactively button.
Once you have retroactively recorded all handwritten amounts, end the retroactive recording using the corresponding button.
Now, in the backend, go to Customers → fiskaltrust for Pickware POS and generate a zero receipt. The zero receipt serves as the collective receipt for the retroactive recording. Once you have generated it, your register switches back to Live mode and you can continue working with the register as usual.
Checking for Incorrectly Signed Orders
If connection issues occur while completing an order, in rare cases POS orders may be transferred to Shopware incorrectly or incompletely. Therefore, after retroactive receipt recording, you should check in the backend under Customers → fiskaltrust for Pickware POS whether receipts may have accidentally been signed for canceled orders. You can recognize this, for example, if two entries exist with the same cart value that occur close together in time. In this case, the accidentally duplicated order must be canceled at the register using the Return function, so that a cancellation receipt is generated and stock levels and revenue counters can be corrected again.