If technical issues occur while using the Pickware Apps, an error report can help support resolve the problem faster. These error reports are important because some errors, especially when communicating with external devices such as printers or card readers, only occur in the app itself, not in the backend.
To generate such a report, proceed as follows:
In the WMS App and in the POS App up to and including version 5.9.x – In the app menu, top left, select Status → Send error reports to shop.
In the WMS App and from version 6.0.0 of the POS App – In the app menu, top left, select Help and Support → Upload device logs.
Then contact us so we can help you troubleshoot the issue. Please let us know the exact date and time the error occurred.
Only this way can we accurately trace where the error lies.