Note: As a general rule, you should avoid using umlauts in usernames, as this can otherwise cause problems when using the apps. Instead, we recommend changing, for example, "ü" to "ue".

An individual user should be created in the user management of the Shopware backend for every employee who will work with the POS and WMS apps. To do this, go to Settings → User Management and click on Add user.

For the user to be able to log in to the apps, API access must be enabled for this user and a Pickware App PIN must be assigned. To do this, check the box for API access and enter a PIN of at least four digits in the field provided.

The user's role must then also be equipped with the necessary permissions. To do this, go to Settings → User Management, click on Rules & Permissions, select the respective user in the Role field, and assign the desired permissions. Finally, click on Assign enabled privileges of the selected role to save the changes. You can find basic information about user management as well as the individual roles and permissions here.

You can also find out how to create users in this video.

At least the following permissions are required:

At least the following permissions are required:

The following permissions are optional and, when enabled, allow the relevant user to change item details (edit_item_details), the storage bin (override_suggested_bin_locations), and view the purchase price (view_purchase_prices) within the WMS App:

The following permissions allow you to make further restrictions on the use of the WMS App:

Enable the select_any_order_for_picking permission if you want the user to be able to select the order to be picked themselves. If this option is disabled, the next open order in the list is always selected. The take_over_locked_order_for_picking permission makes it possible to pick an order that is already being processed by another user. Without this permission, the user in question can only open such orders in read-only mode, in which no changes can be made.

Note: The permissions mentioned above for pickware_wms_stocking and pickware_wms_picking were newly introduced with version 5.12.0.0. All users created up to and including version 5.11.0.55 already have the corresponding permissions.